Two stock books
The mall and the store each subtract their own stock, so hot items oversell or show as sold out while the store still has them.
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Solution / Smart retail / Omnichannel mall
— ONE MALL. EVERY STORE.
Smart retailOmnichannel mall
Mall, members, store stock, and associate sales in one system. For retail chains: online orders, in-store pickup, and stock stay on the same path. Demo copy.
01 / THE CHALLENGE
The mall and the storekeep two ledgers.
The online mall, the till, and the member system are often separate. The same item oversells, a member is not recognized in store, and associates cannot see their own orders.
Split members
An online account and an in-store purchase are not the same person, so repeat offers miss.
Invisible orders
After a customer orders from a code, the associate does not know if the sale counts for them.
02 / PRODUCT EXPERIENCE
From separate channels to one sales book.
Six modules, for the demo
01
Mall and stores on one board
Today's orders, pickups, and stock alerts sit together.
02
One person online and in store
Store purchases and mall orders share a member, and coupons can be redeemed in store.
03
One stock book for every sale
Online orders and till sales deduct the same stock. A nearby store can ship or offer pickup.
04
Ship, pickup, and redeem
Orders split by how they leave the store, with a record for in-store redemption.
05
The code decides the credit
A shared link carries the associate's mark, and the order shows up after checkout.
06
What each store sold
Mall and store sales in a simple daily, per-store view.
Smart retail · omnichannel mall01 / 06
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